Live Agent Calls

At Wildfire our goal is to connect real people with real people. Our agents can do everything from delivering a targeted message, to asking a series of questions, to event building. These personal conversations can be used to create models, gauge public opinion, or simply provide clients with the information they need to build their coalitions. Wildfire aims to have productive, quality conversations with everyone our team speaks to. Our goal is to leave each call recipient with a positive feeling about our conversations while gathering information and inspiring recipients to act.

We conduct live monitoring of agents for quality control. We are able to supply instant feedback to the floor and provide coaching or praise to our agents as we hear calls. Live listening sessions are offered for you and your campaign. Within an hour of any dialing campaign you can hear how scripting sounds and quickly make changes to verbiage as desired.

Wildfire uses a standalone dialing system to manage compliance of cell phone dialing. We enable the use of preview mode to ensure agent talk time is maximized and measure the time between calls to make dialing fast and efficient. We have an agent-to-supervisor ratio of 5-1 to ensure that goals are met. Each agent is monitored for quality control on a metric system so underperforming agents can be retrained.

Wildfire can make 1,500 hours of bilingual calls to Spanish speakers per day. Additionally, we can also take on the task of having your script translated into Spanish if needed.

Wildfire is a full-fledged consulting team designed to not only execute, but create a winning program tailored to your needs. Whatever the issue, whatever the group size — Wildfire has the means to get you speaking directly to thousands of people at one time. With Wildfire Contact you don’t just get a phone vendor, you get a consultant helping you create your phone program from start to finish.